I received these faster than what the site stated which was great. Unfortunately they came with the box all broken up as they came via the post office and only in a bag and no outer box! No biggie but if I had needed to return them it would have been a little difficult. Overstock's prices were much better than other sites for genuine leather. I used a coupon which made the prices even better. I am grateful that I have Overstock to go to for just about everything I need. These boots feel very nice and soft on not hard leather at all. I was concerned about the heel being a bit high for an every day boot but they feel fine. All in all these were a great buy with absolutely no complaints! Thanks Overstock for having genuine leather at a price that is affordable!
As I stated above one of the shoe stretchers arrived damaged, the black plastic wing nut that allows the stretcher to expand and stretch was in three pieces. I contacted Overstock.com via instant chat, the OS representative was very cordial and helpful. She understood my complain and worked or rectify the problem. I simply asked for replacement parts and I would repair the stretcher myself but Overstock.com send me a new set of shoe stretchers. This is not an expensive item, but well within the price range of what I've seen on line while doing my research. The new set of shoe stretchers arrived a few days later all in tack. I used them and they worked great! Thank you Overstock.com for great customer service and quick response.
Love this bag. It's well made, nicely padded, and -- I hope -- destined to last for years. The only thing I'd do differently is add another inside pocket or two. Except for one small internal zippered section, the main body of the bag is a bit of a gaping maw, so I do spend more time digging in it than I have with bags that are more sectioned off. I'm going to buy a few makeup bags as a workaround and use them as dividers -- work, food, makeup, etc.. This is my first backpack since junior high, so I suppose people who are backpack fans are used to this. Overall, I use it for a long work commute via bus and it's better than a computer bag for this kind of trek.
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