Greetings...! I would like to start by saying; "I just love the lambskin jacket my husband ordered for me"! Now let me tell you about how well we were treated by the staff @ Overstock..., We ordered online, but spoke with a representative to discuss the details of the jacket and the estimated delivery time. The representative was extremely patient with my seemingly endless questions, and was genuinely warm with her comments. ( My husband says I have a tendency to talk forever! ) Our purchase was delivered in what I thought was earlier than expected..., and eagerly anticipated my new gift/purchase. We received notifications stating the jacket had arrived, but when my husband went to check on it..., our doorman staff couldn't locate the package. My husband call Overstock, and after a short conversation, the representative sent out another jacket, while on their end they tracked the original order. As it turned out..., there are a couple of Coleman's in our building, and the original order had been received by one of my neighbors! Mind you, this is the holiday season, and everyone is placing and receiving orders through the mail and online. My neighbor had been gone out of town visiting relatives, thex day after the package arrived. My neighbor didn't arrive back home from her visit for a week. When she noticed the delivery mix-up , she contacted my husband and told him of the mix-up. Later that day she brought the jacket down (still in the original packing and unopened). Wouldn't you know it..., the replacement jacket arrived on the same day! My husband and I contacted Overstock to arrange returning the replacement order. Again..., the representatives were so understanding and professional, it prompted me to write a review. Thanks guys, (All around) for the efforts to maintain a "Customer First" model of service! Though I won't wear the jacket until next Spring and early Fall (We live in Chicago). But I'm tempted to wear it anyway, and I'm still blushing from the compliments my husband offers when I put it on around the house to break it in. Thank so much! I will always remember how courteous the Overstock representatives are, and will be shopping with you guys forever! Warm regards, M. Coleman Chicago, IL.
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