As I stated above one of the shoe stretchers arrived damaged, the black plastic wing nut that allows the stretcher to expand and stretch was in three pieces. I contacted Overstock.com via instant chat, the OS representative was very cordial and helpful. She understood my complain and worked or rectify the problem. I simply asked for replacement parts and I would repair the stretcher myself but Overstock.com send me a new set of shoe stretchers. This is not an expensive item, but well within the price range of what I've seen on line while doing my research. The new set of shoe stretchers arrived a few days later all in tack. I used them and they worked great! Thank you Overstock.com for great customer service and quick response.
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