I purchased these boots as a gift; both the recipient and I are pretty particular when it comes to our likes/dislikes so even a small detail that may seem insignificant to others can totally turn us off to an item. Needless to say, I take extra care when shopping online to avoid surprises when the item arrives. After checking out this pair of boots and a few other similar boots, I decided to order these ones. They arrived faster than I expected which was nice. They came in the original box which looked brand new (you don't want to gift shoes in funky beat up box right?) and the material that the boot is made from wasn't what I was expecting-I was still happy with the look of them. They have some stretch which means it's easy to slip them on and off. They don't look cheap, and the detailing is just right and isn't anything that will fray or break etc. Perfect sized heel, too. Overall I'm very happy with this purchase and would recommend these cute boots to anybody.
I like the boots BUT they have no zipper or clasp of any type and luckily I have very skinny feet and can pull them on. If you have any width to your foot they would be difficult to get on and off. So because you pull them on and off at the ankle the opening is a little biger and is very big around the ankle. Not sure if I will be keeping them. If they had a zipper on the back or sides would be much better.
I was treated as rudely as could be by a Totes representative when I tried to arrange the boots return. The second representative was helpful in that he informed me that I would have to go through Overstock as per their instructions. It would have been helpful to have that piece of information inside the box instead of the instructions to contact Totes. The Overstock representative was really helpful, and I had a return label within minutes, and a refund within 10 days. If you want these boots, order a size larger or you'll be disappointed.
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