The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient In Everything You Do (Hardcover)

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ITEM# 3627138
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    ITEM#: 3627138

    Subir Chowdhury is the author of the international bestsellers The Power of Six Sigma, as well asDesign for Six Sigma. As chairman and CEO of ASI Consulting Group (www.asiusa.com), he advises CEOs and senior leaders of Fortune 100 companies, and in private and public sectors all over the world, helping them makequality a part of their business culture. His works are cited frequently in the national and international media. He lives in Northville, Michigan.

    Innovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.

    In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning tolisten, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.

    Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs,The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.

    Specs

    ISBN 9780385514781
    Genre BUSINESS & ECONOMICS / Motivational
    Format Hardcover
    Pages 115
    Publisher Date 2005-10-04 00:00:00.0
    Publisher Crown Businss
    Copyright Year 2005
    Height 8.0 in
    Wdth 5.25 in
    Thickness 0.75 in
    Unit weight 0.42 lb
    Language English
    Subtitle An Inspiring Tale About Making Quality The Key Ingredient In Everything You Do
    Audience General/trade
    Authors Chowdhury, Subir
    Dimensions 0
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