Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)

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ITEM# 2397695
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ITEM#: 2397695

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

From the Cassette edition.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.


ISBN 9780739309537
Format CD-Audio
Publisher Date 2004-01-01 00:00:00.0
Publisher Random House
Copyright Year 2004
Height 5.5 in
Wdth 4.75 in
Thickness 0.5 in
Unit weight 0.25 lb
Language English
Subtitle A Revolutionary Approach to Customer Service
Volume Number 2
Edition Detail Abridged
Audience General/trade
Authors Blanchard, Kenneth

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