Raving Fans: A Revolutionary Approach to Customer Service (CD-Audio)

Today: $10.73
Free Shipping*
ONLY 5 LEFT!

Club O Gold Members Earn

$0.54 | 5% Rewards*

Rewards

GOLD

$19.95/yr.

5% Rewards

Earn even faster

Free Shipping

Never pay extra*

Exclusive Rewards

Save big-- up to 40%

Exclusive Offers

Straight to your inbox

5% Dining Rewards

Get paid to go out tonight

ITEM# 2397695
  • Delivery Estimate

    Select a Product Option to view shipping

      **Delivery date is approximate and not guaranteed. Estimates include processing and shipping times, and are only available in US (excluding APO/FPO and PO Box addresses). Final shipping costs are available at checkout.

    • Notifications

    Love this item?

    Save it to a list so you can find it anytime!


    Oops,

    something went wrong.

    Please refresh the page and try again.


    Details

    ITEM#: 2397695

    Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author ofThe One Minute Manager and eleven other bestselling books.

    Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

    The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.


    From the Cassette edition.
    Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

    America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

    Specs

    ISBN 9780739309537
    Genre BUSINESS & ECONOMICS / Customer Relations
    Format CD-Audio
    Publisher Date 2004-01-01 00:00:00.0
    Publisher Random House
    Copyright Year 2004
    Height 5.5 in
    Wdth 4.75 in
    Thickness 0.5 in
    Unit weight 0.25 lb
    Language English
    Subtitle A Revolutionary Approach to Customer Service
    Volume Number 2
    Edition Detail Abridged
    Audience General/trade
    Authors Blanchard, Kenneth
    Club O Rewards

    Club O members earn Club O Rewards for writing reviews. Learn More

    Questions & Answers

    Yay! Be the first to ask a question about this product.

    Shopping Tips & Inspiration

    Shipping & Returns

    Contact Information
    Shipping:

    This item will be delivered to you via USPS Trackable Media Mail or UPS Mail Innovations and will take from 2 days to 3 weeks from the time the item leaves our warehouse. *

    This product is not yet released, and is expected to ship on Jul. 21, 2013.

    This date is subject to change. In order to assure you receive Overstock.com's low price on this item, your credit card will be charged upon order placement. The item will ship immediately upon release.

    Standard Return Policy:

    Items must be returned in new or unused condition and contain all original materials included with the shipment. More Details

    FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.

    For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

    ** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.

    Advertisement