Free Shipping* & 5% Rewards On Every Order* With Club O

People Love You: The Real Secret to Delivering Legendary Customer Experiences (Hardcover)

Today$1581
Free Shipping*
ONLY 3 LEFT!

Club O Gold Members Earn

$0.79 | 5% Rewards*

Rewards

GOLD

$19.95/yr.

5% Rewards

Earn even faster

Free Shipping

Never pay extra*

Exclusive Rewards

Save big-- up to 40%

Exclusive Offers

Straight to your inbox

5% Dining Rewards

Get paid to go out tonight

ITEM# 14477964
  • Delivery Estimate

    Select a Product Option to view shipping

      **Delivery date is approximate and not guaranteed. Estimates include processing and shipping times, and are only available in US (excluding APO/FPO and PO Box addresses). Final shipping costs are available at checkout.

    • Notifications

    Love this item?

    Save it to a list so you can find it anytime!


    Oops,

    something went wrong.

    Please refresh the page and try again.


    Details

    ITEM#: 14477964

    What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.

    In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including:

    • 7 Essential Principles of Customer Engagement
    • 5 Levers for Creating a Legendary Customer Experience
    • The Secret to Bridging the Experience Gap
    • How to Leverage the Pull Strategy to become a Trusted Advisor
    • 2 Most Important Rules for Dealing with Pissed-off Customers

    In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

    Specs

    ISBN 9781118433249
    Genre BUSINESS & ECONOMICS / Customer Relations
    Format Hardcover
    Pages 181
    Publisher Date 2013-02-04 00:00:00.0
    Publisher John Wiley & Sons Inc
    Copyright Year 2013
    Height 8.75 in
    Wdth 5.75 in
    Thickness 1.0 in
    Unit weight 0.68 lb
    Language English
    Subtitle The Real Secret to Delivering Legendary Customer Experiences
    Audience General/trade
    Authors Blount, Jeb
    Country of Origin United States

    Questions & Answers

    Yay! Be the first to ask a question about this product.

    Shopping Tips & Inspiration

    Shipping & Returns

    Contact Information
    Shipping:

    This item will be delivered to you via USPS Trackable Media Mail or UPS Mail Innovations and will take from 2 days to 3 weeks from the time the item leaves our warehouse. *

    This product is not yet released, and is expected to ship on Feb. 4, 2013.

    This date is subject to change. In order to assure you receive Overstock.com's low price on this item, your credit card will be charged upon order placement. The item will ship immediately upon release.

    Standard Return Policy:

    Items must be returned in new or unused condition and contain all original materials included with the shipment. More Details

    FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.

    For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

    ** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.

    Advertisement