Delivering Happiness: A Path to Profits, Passion, and Purpose (CD-Audio)

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ITEM# 13114362
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Details

ITEM#: 13114362

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos's Core Values ("Deliver WOW through Service"), and the reason why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.

Specs

ISBN 9781609412807
Genre BUSINESS & ECONOMICS / Leadership
Format CD-Audio
Publisher Date 2013-03-26 00:00:00.0
Publisher Grand Central Pub
Copyright Year 2013
Height 6.0 in
Wdth 5.25 in
Thickness 0.75 in
Unit weight 0.45 lb
Language English
Subtitle A Path to Profits, Passion, and Purpose
Volume Number 8
Edition Detail Unabridged
Audience General/trade
Authors Hsieh, Tony
Country of Origin United States

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