I originally bought this product through a furniture store, when I purchased a mattress set. At one point, after many washings, the polyurethane backing began to separate from the rest of the protector. I called the customer service line, since it came with a warranty. I spoke with a VERY pleasant customer service rep, who explained to me that when you wash and dry it, you need to do so with other items with substance, such as towels. He said that sometimes sheets and lighter materials are not enough to absorb the heat from the dryer, which can damage the mattress protector. They shipped out a brand new one to me right away, and I have not had any problems since. I think it's a wonderful quality product, and I do not regret making the original purchase.
As long as you know how to take care of your mattress protector, this is an excellent product. I recommend it to everyone, and I also think the company provides great customer service should you need it. I am also purchasing another one myself.
I purchased this mattress protector to cover my 4" foam mattress topper. It was very easy to put on and there is ample room. I wanted to see how easy it would wash, and if it was still easy to put on...I was not disappointed! It definitely deserves the 5-Star rating I gave it. I would purchase it again and strongly recommend it to anyone looking for a mattress cover.
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