I ordered the Laura Ashley king size comforter set in Sofia. When it arrived on 2-14-18 It was missing the pillow shams and bedskirt. I called overstock.com talked to the representative she was very kind, knowledgeable, professional, and caring. She apologized this had happened and was very quick to order me a replacement. I had told her I had already been going to other online stores to find curtains panels and valances to match. She stated she understood as I told her trying to return all this would be a mess if I could even return from the other websites. I had originally ordered a oversized king quilt that was on sell for under half the cost of this Laura Ashley comforter set. But I had cancelled and ordered what I really thought was nice. The 2nd attempt the Laura Ashley king comforter set arrived February 19th, 2017. Excited to see it all I opened up the comforter put the bedskirt on and it all fit with the hangover part of the comforter on both sides.. very happy. It didn’t take long I was looking at the comforter before washing on the bed. I kept trying to straighten it up. It has a square like flower arrangement in center that has a little fine bluish ribbon separating the pattern that changes as it drapes off the side. The stitching was off. On the upper Left hand side very minimal room between stitching and ribbon and as it went down toward bottom post it got wider but sloppy. Across the bottom footboard area it went from like approximately 2-3 inches getting bigger as coming toward the right side of bed. I called overstock.com the next day to explain what was going on. I had already mailed the other Sophia comforter back in. It’s a beautiful set but some major sewing flaws for the price I paid. She offered to send a 3rd replacement or get a refund. I was afraid to try a 3rd time and took a offer of some Obucks to spend on some sheets or something else to go with the set. I didn’t want to send another back plus still had curtains that matched this Sofia set from other websites. I thought they could mark it down “as is” and I would just keep and use no big deal. It was a replacement for a set that had worn out years prior. *** was the max she could help me with in cost. At 1st I thought ok. But now it’s in the closet I don’t use it, haven’t used it. I like it but it was to expensive for the craftsman defect. I’ve seen as is very cheap all with different returns. I was hoping to get 40-50% off what i paid and keep as is. But *** was it. It’s my 1st experience with overstock.com and everyone has been very kind and considerate of my luck. I would still highly recommend overstock.com .. but not this Laura Ashley Sofia comforter set. Yesterday what was said they had the king set on sale with 30% off for a little more than *** for what I paid for a defective one. So please read the reviews when in doubt I had originally liked the Laura Ashley Harper king set but it’s reviews were 1-2 Star. And on this Sofia set other people has had issues also as with all things. Overstock.com has some very exceptional customer care everyone I talked to was very nice and polite and genuinely seemed to care. I think I’m going to call back one last time I want to use it but at the same time unsure to send back for a 3rd attempt. This is a beautiful pictured set of Laura Ashley. But not her usual standard of quality.
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