Dyson DC41 Animal Upright Vacuum (Refurbished)

After having to let go of my old dyson upright, I knew I wanted to get another dyson. I did a lot of research and after lengthy contemplation between the DC41 animal and DC39 animal, I decided to go with the upright model. Now after several uses, I can say that I am happy and satisfied with my purchase. The suction and maneuverability is great - no complaints there! I have 2 long haired dogs so animal hair is definitely a major problem in our household. The amount of hair that the dyson picks up is out of this world. Many have complained about having to empty the bin several times during a cleaning, but I don't mind this at all. It just shows how much the machine is able to pick up! I'd rather it be picked up than stay on my carpet. From experience with my old dyson, my advice is to empty the dust bin often before it gets more than half full, otherwise cleaning the bin can be a hassle, once it gets jammed all the way to the upper part. I was also pleasantly surprised by the sound of the machine, it is much quieter than my old dyson. One thing that I feel was better on the older models is the usability of the hose. It no longer has the handle connected to it, which I feel made it much easier to use. Now it takes some time and a little effort to put the hose back in place, but I suppose It's all a matter of getting used to. The mini turbine tool is a nice extra feature - of course the tangle free turbine would have been better, but I think it's better than nothing. I like it, even if you have to untangle hair out of it it after each use. Overall, I am happy with the the performance of my DC41 animal and would definitely recommend this vacuum cleaner. Having said that, be very careful and aware when ordering a refurbished model. I've read numerous reviews of people claiming to have gotten one in like new condition. I knew it was a gamble - if I were lucky, I would be one of those people. Unfortunately I was not. My machine came nicely boxed, but my luck ended there. After very careful inspection and cleaning, it was easy to conclude that the machine was definitely used and scratched up - and I don't lightly. The wheels and ball are heavily scratched, the sticker is heavily worn, and there are some surface cracks on the vacuum head. I'm assuming it's not a problem since it passed inspection, but I am hoping that it's not going to become a problem in the future. The cleaner head also doesn't automatically self adjust, as claimed. I don't know if it's just my machine, but it's not a huge deal breaker for me since I'm used to the old dyson when having to push the button. The only good thing of my refurbished model was that the dust bin was fairly scratch free and very clean. So my final conclusion is, it's a great vacuum cleaner and I love it, but because I got a worn refurbished model I took one star off. I have no intention of returning though, because in buying the refurbished for a fraction of the price, I knew what I might be getting. So just be aware and don't be surprised. It's all about luck. Next time though, I think I will go with a new one. Lesson learned.

• How did the color on site compare with the actual product? Exact
• Please tell us about the quality of the product. Ok
• How accurate was the on site description of the product? Accurate
• Would you recommend this to a friend? Yes

Dyson is an amazing company. I had no idea that I could fall in love with a vacuum cleaner! I have whole house central vac - and have had it for most of my adult life. But, I have used upright vacuums along the way. And, haven't been particularly impressed with any of the uprights or my central vacs. The Dyson is a totally different story! This machine is the most powerful, easy to use, beautiful thing ever! Just like Nest is the Apple of Thermostats, so is the Dyson the Apple of Vacuums! The most intuitive user-friendly design. High quality. Within minutes of vacuuming a few small area carpets that had been vacuumed two days ago, the large canister was full of fibers, pet hair, lint, dust, food particles, etc .. from the family. ... My floors have never been so clean! And it works on carpets, hardwoods, tile, etc .. no need to switch power heads. WIth a built in hose attachment, you can do stairs, upper cabinets, furniture, etc ... without running off to search for parts. Now I know why Dyson is awesome for people with allergies - it sucks up all extra fibers, fur, hair, dander, and even minute dust particles! And though the price is daunting - you can buy a refurbished model (that is usually just a store return) for 2/3 of the price of "new." I am in LOVE!

• How did the color on site compare with the actual product? Accurate
• Please tell us about the quality of the product. The product is of the highest quality. And, even though it is a refurbished model, it is still just as new!
• How accurate was the on site description of the product? Very accurate
• Would you recommend this to a friend? Yes

Received the brown Dyson box from brown, opened it up, vacuum had some wear on the rollers but generally seemed to be in good condition. Put it together and got to work. Whoa! What's that smell?!? Smells kinda like a wet dog. A very strong pet odor. It most likely was coming from the filters. I called Dyson and explained about receiving the refurbished vacuum from Overstock and the horrible pet odor and asked about getting new filters. Dyson rep was not willing to send filters unless I paid retail price for them. I explained that this unit was refurbished and such an odor was unacceptable. The rep suggested I wash the filters in cold water. Ummm, yeah, like cold water is going to remove an odor! Not only that, this machine should have had the filters replaced when it was refurbished at the factory. Dyson rep didn't budge. I said I was going to return the item. Seemed like she could care less. (I didn't indicate I was going to get a replacement). Being a previous Dyson owner, and seeing how well this vacuum worked (in spite of the smell), I called Overstock to inquire about getting a replacement. The O. rep was GREAT! Sales rep had me on the phone all but 2 minutes. In that time she heard my complaint, set up a return with prepaid shipping label, and immediately sent me another vacuum, and didn't even double bill me. Received the second vacuum, put it together and fired it up ... Yea! no odor! Vacuum works like nobody's business! The day before I vacuumed our floors with our old DC17, and this DC41 pulled a surprising amount out of the carpet. This DC41 is suppose to have the most powerful suction of all Dysons. The ball was different compared to the traditional style, but overall is easy to operate. This vacuum is several pounds lighter. The canister is a bit smaller compared to the one on the DC17. Overall, I am very pleased with this purchase and especially Can't say much for Dyson's customer service, but Overstock's came through. So ding one star for Dyson shipping out the first vacuum with such a horrible odor. Other than that, it is a 5-star machine at the price overstock is charing for refurbished (plus $40 internet coupon).

• Would you recommend this to a friend? Yes

Device works fine; overstock's version of refurbished disappoints a little, given the dirt in the bin and scratches on the beater-bar cover. Vacuum is powerful, though I don't think its work more than the refurbished price. The flimsiness you get used to and it is very easy to push around.

• How did the color on site compare with the actual product? Exact
• Please tell us about the quality of the product. The Vacuum is a little on the flimsy side, but you get used to it.
• How accurate was the on site description of the product? Not as I would have hoped. I am used to a refurbished model from a big company like Overstock being like new, such as open box. In my case, there were obvious scratches on the outside, and dust in the bin.
• Would you recommend this to a friend? Yes