Originally, I had ordered a sheet and pillowcase set and the pillowcases sent were the wrong size. I contacted Overstock and told them but unfortunately the correct size pillowcases were not available. Overstock asked me if I would like to substitute others at no charge and left it up to me (where do you get an offer like that these days?) I chose another pair and they were sent, Overstock also did not require me to return the smaller pillowcases. I continue to be impressed with Overstock and their service. The bedding is of very good quality, especially when compared to retail stores. Thank you.
I bought them for a replacment with what I had in my kid's room. However, when the first set came, the pillow cases were made from different materials. I chatted online on Overstock.com and the representative was very nice and she told me that she would send a replacement and a return shipping label. The new pillow cases came. However, this time, one was 1 inch shorter than the other. However, they did seem to have been made from the same material. So, I kept this set and returned the first set. I was disappointed about the product but I am very satisfied with the customer service of Overstock. She was very professional and helpful. So, that would keep me coming back to the site for future shoppings.
I have order two sets of these and would recommend to ever one. they dont fade out like some sheets do
- How did the color on site compare with the actual product? great
- Please tell us about the quality of the product. quality was great
- How accurate was the on site description of the product? as you described
These are very well made, soft, lovely pillowcases.
- How did the color on site compare with the actual product? White is a snow white
- Please tell us about the quality of the product. High quality
- How accurate was the on site description of the product? Correct