This rug is very soft and thick - it's great quality! I do have one major complaint though...I was sent two of these rugs and both of them were obviously used. I ordered the natural color, and at first was sent a blue rug. It came tightly packaged and was brand new. I had to send it back though because it was the wrong color. As always, O.com's customer service was great. I was shipped a new rug in about a week, but this time it came shoved in a box. It was the correct color, but there was dog hair all over the rug, the sticker was torn off the box, it wasn't tightly packaged...it was awful. I contacted customer service and they apologized, and said they'd send me a new rug. Well, I just got my rug last night, and again, it came shoved in a box, there was no sticker on the back, it was DIRTY.... needless to say I was frustrated. I contacted customer service again and they said that they were sold out of the rug - that's probably why I kept getting used rugs. I ended up trying to clean this rug (which was hard because it's thick wool so you can't exactly just vaccum it...I had to literally pick things out of it), but I got it clean for the most part. I'm very happy with the quality of the rug, just frustrated with being sent two used items. If you're getting this rug in another color, hopefully they'll have new, unused rugs to send you!
- How did the color on site compare with the actual product? The color was the same as appeared online
- Please tell us about the quality of the product. The quality it great - it's very thick and soft
- How accurate was the on site description of the product? The description online was accurate