I was a little worried about ordering a bed frame online but was very happy with this purchase. The frame is beautiful and my husband and I have had no problems with it. The shipping company was great and the frame came when we were told it would. The only issues are that the company will not carry the parts into a house or apartment or put it together. We were able to get everything into our house and up our stairs easily by ourselves however. The only other issue is that the frame is very hard to put together but eventually we got it done. Over all great quality product!