I ordered two of these chairs but one was soiled and poorly matched (plaid fabric) so I returned it. The replacement had corner frame damage due to shipping I would think although they seem to be well packed. I just received my fourth chair and I am delighted. It is in perfect condition. They make a lovely addition to my living room, they are not too big and the design is lovely. I am very happy with the customer service I received. I had been looking for new chairs for some time. I compared this chair to others priced much higher and this chair is a very good value for the price. Looks much more expensive.