My wife and I were doing a bathroom remodel and purchased two of these to be used as additional storage. As we were in the midst of the remodel, we did not get around to opening and assembling the towers until a couple months later. Once assembled, we noticed they were very sturdy and exactly as described, however, they were slightly different models of the same product. This just wouldn't work, since both were intended to be in the same bathroom. I promptly notified Overstock via the "chat" function. I explained my situation (keep in mind we were well outside the normal return timeframe), and to keep a long story short, we were delivered another tower and provided a return label at no cost to us. Painless and convenient. Assembled 'matching' towers look wonderful in our completed bathroom. Once again, Overstock cannot be beat.