citydude Review

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Rating
Long Road to Getting a Complete Bed
 from New York, NY,  Apr 23, 2012

I was debating a Queen vs King size of this bed. The Overstock website claims BOTH beds identical sizing, I even called to confirm this. Yes, Customer Service Rep said, both bed are 40x78x98. I assumed that only the mattress area would differ if the outer dimensions of the two beds are same. WRONG! This King bed measures a whopping 40x93x98. Maybe this wont matter to most people, but I live in a Manhattan apartment and it takes up the entire BR. I don't completely blame OS.com, they simply copied the manufacturer's photos and dimensions. A little research found that the manufacturer was very sloppy in describing and identifying this bed. They mistakenly show both Queen and King the same size. On top of that, the manufacturer's sloppy coding resulted in the warehouse sending Queen sized foot boards TWICE. It took many phone calls and over 5 weeks to finally get King size foot board to complete this bed (which is challenging to assemble if you have big hands as it requires reaching into small pockets in the material to bolt the pieces together). OS.com customer service was great, but again, the result was three shipments of large pieces back and forth before a correct sized bed was delivered.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Good
  • How accurate was the on site description of the product? Dimensions WRONG WRONG WRONG
  • Would you recommend this to a friend? No
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