The product is very easy to install; however, the diverter valve "broke" and caused a major leak between the valve and diverter. This resulted in the diverter spinning and so the shower head and hand held head did not work properly. I contacted Waterpik via email about this issue and they responded within 24 hours. The Rep suggested tightening the nut inside valve with a 5/16 Alan Wrench. I went out and bought one and it did not resolve the problem. I emailed again and they are sending a new diverter to me!!! I am very pleased that they did not put me through the wringer (require me to send back broken diverter in order to get a replacement). I am using plumber's tape as a temporary fix and the product really does improve water pressure (when it is not leaking). I just hope I do not run into the same problem in the future.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. All parts are very well made except for the diverter valve connection.
- How accurate was the on site description of the product? Accurate