shane91877 Review

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This item is out of stock.

Rating
Could have been so much better...
 from Sioux City, IA,  Mar 14, 2012

This table and chair set is a very nice looking set. We LOVE the chairs and have already had people complimenting on how nice they are. However, the table is another story. It is a nice table, but we had to have two separate orders shipped to us for this purchase because the table arrived damaged BOTH times. The first shipment was pretty bad in the fact the table was dinged on the corners AND had a broken support piece on the under side of the table. Overstock filed the claim with Fed Ex and shipped us another one. It took around 2 weeks to get the replacement and the new one also arrived beat up. 2 of the 4 corners of the table were crunched and there was a nice little gouge out of the front side of the table edge as well. We called again and were told it was now out of stock, but they'd be happy to arrange for Fed Ex to pick up the damaged table and return it. At that point, we were willing to just deal with the dinged corners because we needed the table for business purposes and didn't want to wait for a replacement. We were offered a $** refund for our trouble... When I said I was a bit disappointed that that's all they were willing to do, the man on the phone said, "I tell you what... I'll make it $** for the inconvenience"... Wow, a whole $** for two broken tables and a lot of time wasted waiting. Needless to say, I was a bit disappointed. Overall though, if you're lucky enough to get the table undamaged, it's a nice looking table and a beautiful set of chairs.

  • How did the color on site compare with the actual product? Very accurate
  • Please tell us about the quality of the product. Great chairs. Beautiful. Table is ok, but quality is lacking and in two separate shipments arrived damaged each time.
  • How accurate was the on site description of the product? Very accurate
  • Would you recommend this to a friend? Yes
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