Builder installed this hood in my new home in October of 2010. They did not keep the instructions. Unit worked fine until April of this year, when one of the bulbs went out. Another bulb went out approx. 2 weeks later. We had absolutely no idea on how to change the bulbs as we didn't have the instructions and we didn't want to damage anything as it is very hard to figure out exactly how to change them (there is a little compact housing unit, with a halogen bulb inside that). I emailed the company asking for instructions and never received a response. I then called and spoke to Ellen and she told me that it has a 1-year warranty but that they have replacement bulbs and she would call or email me with more info. I then told her that ours is out of the warranty and if she could just give me the information on either a) bulbs or b) buying the entire housing (if that's what I needed to do) then I would buy them, providing she give me instructions. Two emails from me and a week later, Ellen finally responds to one of my emails and says she will provide 4 housings free of charge if I will give her my shipping address. I then do so via email, and two months later I still have no written instructions and she never sent me any new housings. I called again Monday, and was told (by someone that wasnt Ellen) that I would get a response via email or phone but have not received either. At this point all 4 lights are out. So, we figure out how to take the little light unit out and took it to a local electrical supply company. It took two of their employees plus a licensed electrician to figure out how to get into that thing, at which point we figured out that it takes a 20w halogen. So, 4 bulbs later we changed them out and they worked. For approx. 6 hours. Then, all four of them went out at one time. SO, now we will probably have to call an electrician to come fix this but at this point Im thinking of pulling it out of our ceiling and scrapping it at the recycler. PROS Attractive, looks great the Flotera stencil didnt bother us that much CONS Fan doesnt pull that great, dont expect a lot out of that Lights IMPOSSIBLE to figure out how to change Apparently there are wiring/fuse/electrical issues, but cant go any further on that considering I dont want to have to fork out money for a licensed electrician to come look at it Customer Service sucks (helpful hint post some instructions on your website!) If you want something that looks great but isnt that functional, then this is a fair deal. I researched a lot of these before I bought this one and apparently there arent a lot of manufacturers producing island hoods. But, if you actually want to use it (lights and fan) then I would buy something else. We are very disappointed, as we use(d) the lights every day.