msginagail Review

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Rating
Poor
 from Dallas, TX,  Feb 3, 2013

I am very disappointed in this product. I bought it as a full size bed; however, when the parts came, the frame was a queen size. This didn't bother me at first, I had a good experience going online to chat with a representative who quickly assured me the correct size frame would be sent, and it arrived a few days later. However, the same queen size frame arrived and it did not fit the headboard. I then had my husband call to explain in person that the frame associated with the head/footboard is the wrong size and that we need a full size frame that will fit. Again, he was quickly reassured the correct full size frame would be delivered, and sure enough, a few days later, we had yet another queen size frame. We now have 3 queen size frames that do not fit our full head/footboard. I'm not sure if we will ask for our money back at this point, but it has been over a month and still no bed set up. The bed itself is beautiful, but there is some computer glitch that connects the wrong size frame with the full bed, and I think the company is too huge to figure that out. Good price, a lot of frustration and so far no complete bed.

  • How did the color on site compare with the actual product? Excellent
  • Please tell us about the quality of the product. Good
  • How accurate was the on site description of the product? Poor
  • Would you recommend this to a friend? No
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