sd74 Review

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Rating
Great value - BEAUTIFUL!
 from Kansas City, MO,  Nov 10, 2011

I bought this set based on the numerous positive reviews, the great price and how attractive it looked on line. I was not disappointed. I bought both the 6-drawer and 4-drawer Vilas dressers. I love them both! I assembled the 6-drawer first which took me a long time. On day two, I was able to assemble the 4-drawer much faster. Please take the advice of the other reviewers and get yourself a power drill (screwdriver). It will be an absolute bear if you don't have one. Also, take your time with the instructions. Observe the drawings carefully. Both dressers turned out beautiful but there were a couple snags along the way with the 4-drawer that I hadn't encountered with the 6-drawer. There was a cosmetic flaw on one of the pieces that I didn't discover until nearly halfway assembled. I called customer service and they offered to send me a replacement piece. I dreaded the idea of taking it apart and waiting for a replacement part so I negotiated a discount instead. Customer service was friendly and very accommodating. I ran into another snag when I was putting the drawer pulls on. One of the bolts threads was messed up and it was slightly bent. Instead of calling customer service again I just went to my neighborhood hardware store and got a new metric bolt for about . Easy fix. Despite a couple snags, I am very pleased with the dressers and Overstock's customer service. I would recommend this product and buying through this company.

  • How did the color on site compare with the actual product? accurate
  • Please tell us about the quality of the product. above average
  • How accurate was the on site description of the product? accurate
  • Would you recommend this to a friend? Yes
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