bmarnhout Review

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Rating
Qualit and customer service
 from ky,  Dec 12, 2012

I bought this bag for my wife who was one of those who would buy a luggae set of 4-5 bags for what this one bag cost and then have to replace them within a year. The first time she used it she didnt think she could fit all her stuff in like in the bigger bag from the cheap set, but once i showed all the pockets and compartments there were no issuse, actually extra room. Upon return from her trip the bag handlers had broke one of the wheels off, not a quality issue but a handling issue. I called Over stock and even though it had been past a month they immediatly said they would replace the bag free of charge or shipping. I have to say customer service is huge to me and so far my dealing with overstock have been great, I'm gonna have to start shopping here more!!

  • How accurate was the sizing? very
  • Please tell us about the quality of the product. What you would expect from Victorinox
  • Was the product free of any manufacturer defects? yes
  • Would you recommend this to a friend? Yes
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