This looks better than the pictures when it's installed. Architecturally we love it. The problem is that the pull out feature is a bit funky. Pulls out great, but then it doesn't fully retract back because the counterweight that does the work is not doing the job. Perhaps it's a faulty install. Will have to check another plumber. Anyway, a faucet shouldn't be that much of a problem to install so I think a downgrade of a star is appropriate.