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Rating
Calming Blue
 from Brooklyn NY,  Jul 30, 2012

Although I purchased this product almost 2 months ago, it was installed only 2 weeks ago and I wanted to make sure all was good before writing a review. First let me start out by saying this product came within two days in two (2) separate pages - one held the vessel sink and the other held the faucet and pop up drain. The boxes may have sustained a few bumps in shipping, but inside the box the products were packed well. The sink was in its own re-useable drawstring bag and so was the faucet. I inspected each for imperfections and found none. The installation was done with ease. However, five days after installation, I noticed that water was seeping through the seam of near the head. I no longer could send the product back to Overstock because the 30 days was up and I didn't purchase the extended plan, so I call up Vigo Industries. I had registered my product one it was installed to activate the limited life time warranty. When I spoke to technical support, they immediately knew what the problem was. The cartridge inside the faucet which stops the flow of water when you turn it off was defective, so a new one was sent out immediately - w/in 2 days. When I received it, I called tech support again and they gave me step by step instructions to remove and replace the cartridge. Vigo is an excellent brand and from having this experience, I know that they stand by their products. Thanks to O for bringing us great products at reasonable prices and thanks to Vigo Industries for standing by their products.

  • How did the color on site compare with the actual product? It was true to site.
  • Please tell us about the quality of the product. The quality was very good - high end
  • How accurate was the on site description of the product? The description was accurate.
  • Would you recommend this to a friend? Yes
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