fadedknight Review

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 from Southern California,  Nov 9, 2012

I rate this product as "average"out of fairness and out of total ignorance. This duvet cover set was one of five items I purchased through Overstock.com for my daughter's bedroom in her new home in San Francisco. I'm just a dad trying to help my little girl through tough times, and I figured to lift her spirits a little. I turned to Overstock.com, and I wish that I had not. I entered my daughter's address on their website as the intended recipient of my purchases, but as the order was being processed, I noticed that her address had been altered to delete everything but her name and the city and state. I used the website's form to correct this error, but five minutes later the same error was repeated. I corrected the error again, but someone at Overstock.com again deleted her street address -- and by this time, all five items had been sent out to UPS for delivery. I notified Overstock.com through their "chat" feature, only to be coldly instructed to take care of the problem myself. Here I sit at 3:00 a.m. waiting for the UPS office to open back east, wondering how they will contact five of their trucks, by now spread out across the continent, to change their destinations, and why they would do so at the request of someone other than their customer (Overstock.com). I am also wondering how no one at Overstock.com or at UPS realized that nothing was ever going to be delivered to a young girl known to them only as being lost somewhere in "San Francisco, CA." Two huge, successful companies who already have my money, and who now expect me to do the jobs I paid them to do. I suppose it's a good duvet cover, but it won't be covering my daughter.

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