The logs on the interior were not screwed down prior to shipping, so they can just bounce around inside the display before they arrive. They will likely break, as ours did. It is only a cosmetic problem, but is a big component of the item. The logs install easily, so I think it just wasn't done before shipping. Other than a big crack going through the middle of the logs looking like a volcano, we are happy with it, its warm and blends in well to the room decore. In 3 weeks it has out lived every other electric fireplace. Although the fan is a little noisy, it heats the room well.
- How did the color on site compare with the actual product? appropriate
- Please tell us about the quality of the product. Good quality, recommend shipping fragile
- How accurate was the on site description of the product? accurate