Firstly, I have shopped at the 'O' quite a bit, with very few disappointments. Now with THAT said, I would NEVER spend as much as I did, even at a discount, for aqny memory foam pillow because although the beds are great, the ability to make a comfy pillow has yet to impress me but THIS does come close and ONLY reason keeping it! My pillow came FULLY expanded in a wide box with plastic around it and al almost wondering if I did not have someone's returned item shoved onto me?!! The description states CLEARLY that it is 6 1/2 inches THICK, and 17x30" in size. WITH the cover that came on it, again it came FULLY expanded; I would REALLY be pushing it if it was EVEN 5 inches!! Now, the O sells smaller in width pillows but NOT with this cover (will get to MAJOR complaint of cover next), and again, wondering if I got something that was returned. NOW, the description states verbatum: This extra thick 6.5-inch ventilated open cell visco memory foam pillow molds to the shape of your head, neck, and spine for personalize support. This pillow includes a washable plush organic cotton cover for a supple and luxurious feeling. Pillow measures 6.5 inches thick Materials: Visco memory foam Density: 4 pounds Pillow measures 17 inches wide x 30 inches long x 6.5 inches thick Memory foam is resistant to dust mites and is naturally antimicrobial Originally designed for NASA, this space age foam cradles your body, reducing pressure points that cause tossing and turning Meets all flammability standards Extra plush organic cotton cover Cover care instructions: Machine washable THE COVER IS **NOT** MACHINE WASHABLE---STATES ON TAG HAND WASH ONLY. ALSO, THE TAG ON PILLOW'S COVER STATES ONLY 22% COTTON, 1% ELASTANE, AND 77%...SEVENTY-SEVEN PERCENT P O L Y E S T E R!!!! Had I known this I could have bought the TWO pillows without a cover at all by same maker and more like my pillow's size and probably what i got anyway, for THE SAME FULL PRICE OF THIS PILLOW (AGAIN FOR TWO), BUT I THOUGHT I WAS PAYING FOR AN ORGANIC COTTON COVER...NOT JUST A WEE AMNT OF COTTON AND REST POLYESTER!!!! I HATE HASSLE OF RETURNS AND IFANYTHING WILL GIVE THIS TO MY MOTHER BUT TRUTH IN ADVERTISING SUCKS THE BIG ONE ON THIS AND REAQLLY THINK THE O CAN DO BETTER. A SEPERATE ORDER ARRIVED AS WELL TODAY AND IT IS A NEW MEMORY FOAM BED AND HAD A BIT OF TROUBLE WITH SHIPPING ALTHOUGH RESOLVED BY THE O'S GREAT CUSTOMER SVC. BUT AM LOOKING AT PKG WITH TREPIDATION!. I bought this pillow because of size AND the **organic** cotton cover and now realizing that was totally deceitful advertising, cannot reccommned this pillow for the price even at a discount.
- Did the color match the color displayed onsite? yes
- How is the quality of the product? average
- Did the description onsite accurately describe the product? NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!