lllhcaruso Review

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Rating
Horrible Warranty Customer Service
 from NJ,  Mar 22, 2012

Purchased this set as a gift for my elderly mother thought he spinner set would be easier for her to push. She used it one time on her return trip and the handle fell right off when the bag was lifted as it was only glued on and missing a grommet on one side. I contacted the warranty dept,, printed and completed all their forms, send in the reciept and forms and then they want pictures!! Are you kidding me! One use, broken handle and they need a photo... just a way to avoid replacing the one piece. Good luck if you choose this junk and it falls apart. Not worth the money to mail it back and jump through their hoops which will still probably not get me a replacement bag (funny thing is it was just the small one). On well, guess Im purchasing my mother another new 20' bag obviously from a diferent company!!

  • How accurate was the sizing? As advertised
  • Please tell us about the quality of the product. The handle on small bag fell off with first use, it was only glued on.
  • Was the product free of any manufacturer defects? No, missing a grommet and only glue to hold on a handle
  • Would you recommend this to a friend? No
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