shannonohara Review

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Re-shipped a defective product?
 from Alberta, Canada,  Feb 12, 2013

I ordered this product with great hopes, after reading many positive reviews. The shipping was fast, but when I got it, it was unusable. I called and the customer service was very helpful getting me a return slip. I called the shipping company who arrived the same day to pick it up - within 5 days I had my refund on my credit card. When I spoke with customer service, I asked her if what was wrong with my product was a common occurrence - she assured me it was not. So, I re-ordered. As before it came quickly, and as before it was unusable. In fact, if I'm not mistaken, it was exactly the same machine as the first one. There was even a ripped packing slip envelope on the side of the box, from a previous delivery. Needless to say, this one is going back and I am not going to try for a third order. Besides, I just found the same product on another site for less money. The customer service is fantastic at Overstock, and they sure can process returns and orders quickly, but their shipping group needs some work.

  • How accurate was the sizing? N/A
  • Please tell us about the quality of the product. Broken
  • Was the product free of any manufacturer defects? N/A
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