I ordered this when we began a kitchen remodel. When the work was done I pulled my "new" soap dispenser out of the box, filled it and tried to screw on the pump lid. After about 15 attempts I realized that the ceramic bottom and the plastic (cheaply made) pump lid are not compatible. The threads don't match up and there is no way the lid will EVER screw on to the bottom. Now, when I received this item, I opened it and checked for the usual flaws: cracks, chips, etc. No, at the time I didn't try the lid on the bottom bc. I never imagined that an item with THIS kind of gross defect would actually pass quality control and end up being sold to me! I've been told that since I'm past the return time period I'm out of options and I am stuck with a product I cannot use bc. it's sooooo defective! Not happy!