It was my first purchase from Overstock and it was a great experience. I ordered the shades on Sunday and got them on Thursday. The primary reason I bought these particular shades was the fact that I could get them in 20" width. The shades are as they were pictured on the site. They are well made and were easy to put up. My husband did it himself. The only issue he had was with the provided screws: he said that the heads were snapping off , so he used different ones we had at home. The shades look great when they are up or down, but if you want privacy, they are not for you. They provide very little privacy. When the lights are on one can see through. It does not bother our tenant though. I wish they made them in a cordless version.