First, this review is being written by a seasoned and experienced business executive that knows a few things about warranties, product quality, and customer service.********This product is manufactured by Southen Textiles and the warranty is not worth the ink used to describe it. I purchased this product to cover our king mattress in 2009. In 2010 we bought a Stearns and Foster mattress to replace our old mattress and used this pad for protection, or so we thought. Our cat, that has kidney disease, peed on the bed and this pad did not even begin to stop the pee from soaking our expensive mattress. When I contacted Southern Textiles warranty department, I was advised they will not cover the mattress because the pad and mattress were not purchased at the same time, with the SAME authorized dealer. That makes no sense to me. Thousands of people buy mattresses and pads at seperate times. BEWARE, this pad is horrible and the WARRANTY IS EVEN WORSE! Anyone or any company can offer a warranty, as long as they mandate ridiculous stipulations so they don't pay. I REPEAT, don't buy this pad unless you are buying a mattress from Overstock.com at the SAME time. Spend the extra money and buy a QUALITY pad. We have a $ 100 mattress pad purchased from the Mattress Firm that completely stopped the pee on another bed.
- Would you recommend this to a friend? No