Caught this rug when it was on sale for 15% off AND I had a 10% off coupon + free shipping coupon so it came to roughly $150. Shipping was fast as always with Overstock. When I got the rug home and unrolled it I was very upset. The rug was very VERY faded and dingy. In fact it looked like it was either a display or on a shelf in a dusty warehouse. I tried to vacuum it to see if it got any better and nope. I showed it and the picture to my boyfriend and he said I was crazy it was fine. After reading the reviews (again) and noticing no one commented on how blotchy the colors were (it looks like the whole rug is tan underneath and the blues and browns are dyed on top of tan thread) I figured something had to be wrong. Called OS customer service and the gal told me not to worry theyd send a replacement. I could compare them side by side and see if this was really a one off thing. 4 days later the replacement rug was here and down next to one another you could DEFINATELY see the difference. The browns were much much richer. I will say that neither rug had grey in it and where the picture depicts sea foam or aqua green its really just a blue (with more of the tan yarns showing thru). BONUS - they sent me a return label and took the first one back no problems at all. The site says the pile is .625 think and I remember looking at a ruler and thinking thats going to be really thin but at home its really really plush. The dogs love rolling on it and dragging their bellies across.
- Did the color match the color displayed onsite? Not so much
- How is the quality of the product? Excellent for the price
- Did the description onsite accurately describe the product? Moderately...