After spending hours trying to locate tech support, I found a nice person with Toshiba (by way of Overstock Customer service) who was kind enough to walk me through the same process I had found on line. When it failed to work and I commented that the directions were the same, I was informed that she was reading the online instructions off of the online site as Toshiba has no trained customer tech support. I contacted ATT and they signed me up for tech support and additional $180 per year added to my ATT bill only to discover that the only way to use this system wirelessly is to leave my Wireless Internet without password protection. I sent the unit back and ordered LG BP530. LG has a wonderful "English Speaking" Tech support staff. I will never order another Toshiba product again.