I have ordered this watch twice (so shame on me) and it shipped three times, and it never gets delivered. We live in a condo/apartment building in DC. Everything else, including items in the same order, get delivered, no problem. From my last contact with overstock (who does have great customer service) "I am not sure why you have had multiple issues with these deliveries. I do not believe it is an error with the company in Tennessee, but rather an issue with the carrier. However, if you have never had this problem before, that does raise an interesting question. I apologize that this has been such a problem, as there definitely should not have been a problem in the first place! We greatly value you as a customer, but your desire to purchase watches elsewhere is 110% understandable."