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graciekelli Review

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Rating
Great product - Great Service from Overstock
 from Sierra Madre, CA,  Jan 24, 2013

I ordered 3 sets of 2 of the counter stools for a total of 6 stools. They are very nice. Beautiful color, excellent quality. My 13 year old son and I put the first to stools together in about 15 minutes. Very simple easy to understand directions. I will say that the bolts were very tough for my weak womanly muscles and I got tired after assembling the one stool. We built the next set the next day. When we opened the third box we noticed that the leg section of the stool was broken. I will say that the box also was damaged in one of the corners, but not in the area where the leg was located. Anyway, the next day I went on line and chatted with one of the service reps on line. I was explaining everything to him and he told me not to worry that I didn't even need to return the box, he would send me a replacement part. He then asked me what the part number was, but since I was at work, I didn't know and told him I'd get back to him later. Well life got busy for me and I didn't call back. About 1 week after my on line chat, there was a package at my door. I couldn't remember what I ordered. I opened the package and it was the replacementt leg that I had discussed with that customer service rep. WOW!! All I got to say is wow! I am truely impressed and will not hesitate to order more product from Overstock. What a great way to please your customers. Thank you and I'll be back!

  • How did the color on site compare with the actual product? Perfect Match
  • Please tell us about the quality of the product. excellent
  • How accurate was the on site description of the product? excellent
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