This was first purchase from Overstock.com and I was NOT disappointed. I absolutely LOVE the chairs, they arrived quickly, in great condition and were very easy for my husband to assemble. The reviews stating that the color was not as "red" as the picture were right on - I was hoping this was the case b/c I actually wanted more of a cranberry color. They were exactly what I wanted and I am thrilled! They are also comfortable and look to be the same quality as more expensive chairs that I have priced. I was really happy b/c like I said this was my first purchase with them and I've had some bad experiences ordering online from other companies. I couldn't believe how smoothly everything went! Then, it looked like we were missing one of the legs and I thought, ok, here we go, I knew it couldn't be that easy- they're going to say that's my problem, make me return the chairs to ship me completely new ones or something equally idiotic. I called them and they had a new leg sent to me right then and there, no questions asked! As it turned out, we found the "missing" leg taped to the bottom of one of the chairs, so it was totally MY bad. Overstock is my new favorite company and I just placed my next order for a sectional with them. My experience with customer service has been terrific and I joined the club for free shipping and to earn points on my purchases! You can't beat it!