mckoygirl Review

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Rating
Exceptional customer service!
 from Georgia,  Nov 10, 2012

I'm a believer in Overstock.com now! I ordered these chairs (6 of them) to go with a dark cherry/mahogany farm table I bought, hoping the seat color would be close enough to the table for it to look like it went together. First of all, they are beautiful chairs, nice french-country look. Secondly, one of the sets of chairs arrived with the packaged damaged, with literally a trail of hardware (screws, washers, etc) in my driveway. I didn't have half of the hardware to put them together & one chair was cracked. Overstock.com immediately replied to my request, & sent out a new set- no charge. UPS was obviously at fault for this, & I never heard a word from THEM. Overstock.com's customer service has made me a repeat customer. I bought the matching counter-chairs as well!

  • How did the color on site compare with the actual product? Very close
  • Please tell us about the quality of the product. Nice quality
  • How accurate was the on site description of the product? Very
  • Would you recommend this to a friend? Yes
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