My husband and I ordered this bed, and we received it quite quickly after we had ordered it. There weren't enough supports sent when the bed was packaged and the back of the headboard had a rip in it. Even though we'd never see the rip, we called customer service and they quickly sent us another headboard and the right support beams to add to our existing bed frame. Our 2nd headboard came very quickly again! However, they sent the wrong size of support beams and screws to fit into our frame holes. So my hubby had to run to the hardware store and get a different size of screw. It was an easy fix but a little frustrating we were being sent the wrong parts. Customer service was very friendly and helpful. Now we are very happy with the bed.. Overall we are please with this product and love the look of it!