The support my neck gets is great, and it is way more light weight than a similar Tempurpedic pillow that I used for 10 years. However, no matter what I do, I cannot get the awful odor of this pillow to go away. It is very strong. I left it out of the package for over a week, sprayed it with Febreze, left it outside in the sunlight.....basically everything I could think of to expedite removal of the odor. It's still there after three weeks and it's still smelly. But if chemical odors don't bother you, then this is the pillow for you!