Our order came within 4 days and it was very close to Christmas to boot! The pillows were not vacuum sealed so they were already full size when they came out of the box. No waiting to test them out. They are firm, but soft enough to be conforming so your head is supported but you don't feel like you're sleeping on a board. We love our new pillows and have had a deeper, higher quality sleep since we started using them. By far the best Christmas present we received.