I wasnt sure how buying a pillow on-line would work out, as I usually have to feel the pillow to make sure of the firmness. I must say I took a chance and ordered these pillows and "Love them". Super soft to the touch and feels great on my neck. I sleep both on my back and side and these pillows work great for both positions. Was a great price for the set also. I will probably get more for the spare bedrooms as well. Would highly recommend. Also, I have dust allergies so these pillows are treated ,but you can not smell the "Ultra Fresh" scent.