jsasada81 Review

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Nice product....but
 from Florida,  Dec 8, 2011

Excited to receive the new bike rack...only to discover there were missing pieces. The box was not damaged, in fact it was very well packaged. Not sure what happened. I called Swagman direct and then were very nice and helpful. They apologized and said they will send the missing poles. That was 8 days ago, still have not received the missing parts. I called again, and they politely advised they had been shipped, but that it takes 5-7 days. You would think they would expidite the shipping since it was their mistake and the product is useless until I recieve the parts.

  • How accurate was the sizing? Good
  • Please tell us about the quality of the product. Good quality
  • Was the product free of any manufacturer defects? Missing pieces
  • Would you recommend this to a friend? Yes
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