Delivery was fast. Seems sturdy, like all reviews. The assembly was straightforward and easy to do, however, one of the center cross arm pieces was missing. Contact with customer service was pleasant but the warehouse told customer service that the piece didn't ship with the queen size bed. Hello? I had one of two pieces...So I politely explained that he had been given incorrect information and referenced the assembly instructions which showed two pieces necessary for the bed and to find a supervisor who knew what he was talking about. Sure enough, he responded that the part was necessary and shipped it overnight. This exchange took two days, probably due to his being overseas, I suspect. Nevertheless, customer service is really outstanding. So, open the box and assemble the bed immediately so that you can get any issues resolved before you actually need to sleep in it!
- How did the color on site compare with the actual product? Realistic
- Please tell us about the quality of the product. Very good
- How accurate was the on site description of the product? Very accurate