Received the product in a timely fashion. Box was somewhat damaged but the product was in good condition after opening and inspecting. Had no serious problems putting the bed together, but the instructions were not as clear as they might have been,( i.e. the footboard is attached to the OUTSIDE of the frame as opposed to the headboard). All parts were included for assembly. It looks very nice and I am happy with the bed which I will be using in a guest room. I live alone and had no assistance with this except for the UPS man who was kind enough to bring the boxes into my foyer.