Once up, this product is beautiful! It adds so much bright light in my living room! However, the directions were severely lacking. When I called the Customer Service number, they said, "90% of the time the prongs get pushed down at the factory, just lift it up a little bit and the light bulbs will work." While that response was, indeed, accurate... if you KNOW this to be the case, add a note about it in the packaging (which was only a diagram). You will need someone with a basic knowledge of electrical wiring to install this. The crystals go on easily and the finished product is fun, beautiful, and quietly elegant.
- How did the color on site compare with the actual product? same
- Please tell us about the quality of the product. very good
- How accurate was the on site description of the product? very good