shopperdee Review

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Positives and Negatives
 from Houston, TX,  Apr 26, 2011

I ordered this bed because it was a fabulous price for California-King size bed. The bed arrived within two weeks. The first issue was that none of the hardware arrived with the bed, so after my husband had dismantled our original bed and had everything laid out to put it together, we were unable to do so. I went to the hardware store the next day, but was unable to find the appropriate combination of all the screw sizes, etc. that were needed. I called customer service and they shipped a hardware package out immediately, which arrived within a couple of days. (Turns out one of the boxes was open and the hardware had slipped out in the delivery man's van.) Once the bed was finally put together, I was disappointed to find that the measurements did not accomodate our box spring's width. I measured our matress box again and compared it to the website. They apparently measure from outside of the frame to outside of the frame (not the inner box which actually contains the box spring). The frame is about an inch thick on each side and those two extra inches turned out to make a big difference....just two or three inches wider and the springs would have fit. I was so disappointed, because this was a beautiful bed that would have worked perfectly if only the dimensions had been accurate and it would have fit. The bed was returned without a problem, and I did not owe shipping costs for the return so that was a bonus, and customer service was friendly and fairly helpful throughout (other than not knowing much about accurate measurements). The situation was corrected, but it was an inconvenient process to figure out that the bed wouldn't work. I would recommend, as long as you are certain that their measurements from INSIDE the frame match your measurements for the box spring, but no one seems to be able to give a straight answer on that.

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