This is the second item we purchased from Overstock. I will continue to use them as they were so responsive to our request to send replacement screws. The company stood behind their product and we are very pleased with the service. The coat rack is sturdy now and very attractive. We have hung heavy winter jackets on the rack and it has been well balanced. I am amazed at how many different types of items one can purchase through this company. The variety is mndboggling. One never needs to shop in stores any longer. If groceries were sold through Overstock I think I would purchase them.
- How did the color on site compare with the actual product? The metal is black as shown in the picture. There was one small scratch on the pain but it was not visible when using the item
- Please tell us about the quality of the product. At first we were unable to assemble the coat rack because the screws that came with the item were too short. After calling customer support they sent out replacement screws very quickly and now we have our coat rack as was originally ordered.
- How accurate was the on site description of the product? It was described accurately. I was very impressed by the speed of shipping the replacement screws from customer support.